FAQ: Payments

What payment types can I use?
You can use any of the payment methods below to pay for your order.

• Credit/Debit card: all credit/debit payments are handled via our payment partner Adyen
• PayPal: When you use PayPal as a payment method, you will be redirected to the PayPal environment to complete the transaction.
• AliPay: Your privacy is guaranteed with the highest standard of SSL encryption.
• Additional local payment methods may be available depending on your location

We take security and fraud very seriously, so all payments are validated and accepted in conjunction with the payment provider and card issuer.
 
My discount code is not working?
If your discount code is not working, please check the following:

• You can only use one discount code per order. Some codes are limited to one use per customer
• The terms and conditions of each discount code will vary. Some codes are only valid for certain items and will have certain expiry dates, so check the terms associated with the code you are trying to use
• Some codes will be locked to specific countries or user accounts

If you have checked the above and still cannot use your discount code, please contact us using the options below.
 
Can I get a refund if the price has changed since I ordered?
Our prices change regularly in response to seasonal trends, stock levels and customer demand. As such we cannot refund the difference to previous orders when prices change.
 
Do the prices include VAT?
Yes, all mentioned prices include VAT.